Support
Write to support@etona.app, and a person reads it.
Cancel Etona Pro
Apple bills Etona Pro, so you cancel with Apple: on your iPhone or iPad, open the Settings app › [your name] › Subscriptions. Your notes stay, and writing, search, names, sync, import and export keep working. Apple handles billing and refunds.
Restore Etona Pro
On a new iPhone or iPad, or after reinstalling, sign in to Etona and go to Settings › Restore purchases.
Bring notes in
In Etona, go to Settings › Import notes. Etona imports Apple Notes (exported as Markdown), Obsidian vaults, Evernote .enex files, ChatGPT and Claude exports, Markdown and text files, and Etona's own exports. Importing the same export twice creates no duplicates.
Take notes out
In Etona, go to Settings › Export all notes. It saves every note as Markdown in one zip, with photos, recordings, files, theme pages and names. Any time, on either plan.
Delete your account
In Etona, go to Settings › Delete account: it deletes every note, on your device and in our cloud, and it can't be undone. Export first if you want a copy. Deleting your account doesn't cancel Etona Pro: cancel it with Apple, as above. The Privacy Policy says exactly what goes.
More answers are in the FAQ.